CIO vs COVID-19: What CIOs need from their IT vendors

There’s a lot riding on India's CIOs to help organizations bounce back from the COVID-19 onslaught. We look at how their hardware and software vendors can help them do their best.

COVID-19 coronavirus morphology / network of cells
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With the sudden shift to remote working from home, the role of IT vendors and partners in delivering the necessary infrastructure is more crucial than ever.

CIO India’s two-part ‘Business Continuity amid COVID-19’ survey revealed that 96 percent of organizations had implemented work-from-home policies in the first week of lockdown.

The backbone of seamless and successful remote working is the IT resource provided to users – both in terms of hardware, like laptops, tablets and dongles, and software solutions like remote access, VPNs, remote desktop apps and VM dashboards. This puts the onus on IT vendors and partners to cater to the sharp spike in demand and meet promised SLAs.

Now it's time for CIOs to evaluate the challenges they are facing, let their IT vendors know what support and resources they need to deal with the contingency.   

Yagnesh Parikh, CTO at ICICI Securities Yagnesh Parikh/ICICI Securities/CIO100

"Most of the IT equipment and spares are being sourced from China, Taiwan or South Korea. With production coming to a stop, it results in a delay in the delivery of hardware. Hardware manufacturers could also increase the price of components somewhere down the line."
-- Yagnesh Parikh, CTO at ICICI Securities

Yagnesh Parikh, CTO at ICICI Securities, says that most of the IT equipment and spares are being sourced from China, Taiwan or South Korea. So with production coming to a stop, it results in a delay in the delivery of hardware. That’s not all – he predicts that hardware manufacturers could also increase the price of components somewhere down the line.

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