Zeus Kerravala

Zeus Kerravala is the founder and principal analyst with ZK Research, and provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice. Kerravala provides research and advice to end-user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

How DMaaS eliminates data silos and 4 tips for choosing a provider

3 factors for implementing contact tracing in the workplace

3 factors for implementing contact tracing in the workplace

As businesses plan to return to the office, CIOs need to develop a contact tracing strategy for a safe working environment.

How AI is transforming retail

How AI is transforming retail

Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.

The big task for CIOs in 2020: Bringing security and IT operations together

The big task for CIOs in 2020: Bringing security and IT operations together

Bridging the gap between these siloed teams pays off in improved visibility and better security.

Employees Want the Right Tools, Practices, and Leadership to Do Their Best Work

More than ever the modern employee is under pressure to work faster and more efficiently. While technology is driving much of the change, it can also be a hindrance to getting work done. The same tools that enable communication...

Symphony Enables Simplified Community Collaboration

I recently attended Symphony’s Innovate user event in New York.  Of all the team messaging vendors, Symphony is known as a niche player, given they launched the product as a way of enabling Wall Street firms to interact with each...

To kick-start AI projects, think

To kick-start AI projects, think "minimum viable intelligence"

AI systems don't need to be perfect to be put into production. They just need to be better than humans.

Cisco v. Zoom: Who makes the better collaboration room system?

Cisco v. Zoom: Who makes the better collaboration room system?

After trying both Zoom Room and Cisco Webex Room Kit, Truebeck Construction found Cisco's single-vendor collaboration room system cost significantly less and was easier to manage.

What it takes to provide best-in-class customer experience

What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

In-house engineering culture drives digital transformation at Emirates NBD

In-house engineering culture drives digital transformation at Emirates NBD

Miguel Rio Tinto, group CIO of Emirates NBD, takes a two-pronged approach to digital transformation, focusing on evolving IT and driving innovation into everything they do.

Best practices for digital transformation in retail

Best practices for digital transformation in retail

It’s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.

Revenue management can help maximize digital transformation investments

Revenue management can help maximize digital transformation investments

A recent state of revenue survey from Model N links revenue management to digital transformation success.

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