How DMaaS eliminates data silos and 4 tips for choosing a provider

How DMaaS eliminates data silos and 4 tips for choosing a provider

For CIOs caught in an ever-growing web of complicated data silos, data management as a service can help drive a competitive business advantage.

3 factors for implementing contact tracing in the workplace

3 factors for implementing contact tracing in the workplace

As businesses plan to return to the office, CIOs need to develop a contact tracing strategy for a safe working environment.

How AI is transforming retail

How AI is transforming retail

Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.

The big task for CIOs in 2020: Bringing security and IT operations together

The big task for CIOs in 2020: Bringing security and IT operations together

Bridging the gap between these siloed teams pays off in improved visibility and better security.

Employees Want the Right Tools, Practices, and Leadership to Do Their Best Work

More than ever the modern employee is under pressure to work faster and more efficiently. While technology is driving much of the change, it can also be a hindrance to getting work done. The same tools that enable communication...

Symphony Enables Simplified Community Collaboration

I recently attended Symphony’s Innovate user event in New York.  Of all the team messaging vendors, Symphony is known as a niche player, given they launched the product as a way of enabling Wall Street firms to interact with each...

To kick-start AI projects, think

To kick-start AI projects, think "minimum viable intelligence"

AI systems don't need to be perfect to be put into production. They just need to be better than humans.

Cisco v. Zoom: Who makes the better collaboration room system?

Cisco v. Zoom: Who makes the better collaboration room system?

After trying both Zoom Room and Cisco Webex Room Kit, Truebeck Construction found Cisco's single-vendor collaboration room system cost significantly less and was easier to manage.

What it takes to provide best-in-class customer experience

What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

In-house engineering culture drives digital transformation at Emirates NBD

In-house engineering culture drives digital transformation at Emirates NBD

Miguel Rio Tinto, group CIO of Emirates NBD, takes a two-pronged approach to digital transformation, focusing on evolving IT and driving innovation into everything they do.

Best practices for digital transformation in retail

Best practices for digital transformation in retail

It’s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.

Revenue management can help maximize digital transformation investments

Revenue management can help maximize digital transformation investments

A recent state of revenue survey from Model N links revenue management to digital transformation success.

Digital transformation initiatives underway, but companies need help

Digital transformation initiatives underway, but companies need help

A new survey from Webtorials highlights how businesses understand the importance of digital transformation, but several barriers are hindering adoption.

Google ready to step up its enterprise presence

Google ready to step up its enterprise presence

Google Cloud Next 2019 was the coming-out party for new Cloud CEO Thomas Kurian where he promised a Google that is more empathetic and easier to work with.

Practical AI in the contact center starts with agent assistance

Practical AI in the contact center starts with agent assistance

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

Solving the mass data fragmentation problem should be a top CIO priority

Solving the mass data fragmentation problem should be a top CIO priority

Mass data fragmentation has been a problem ever since there has been data. CIOs that focus on addressing the issue will gain better insights and realize many business benefits.

Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence

Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence

The intersection of healthcare and AI has tremendous potential, but the lack of data standardization and centralization is holding it back.

Digital transformation on full display at GITEX 2018

Digital transformation on full display at GITEX 2018

The Dubai Police Department and the city's Road and Transport Authority share their digital transformation initiatives and how they're using technology to improve customer experience.

CIOs need to be prepared for the future of work

CIOs need to be prepared for the future of work

Workfront's annual State of Work report shows businesses are at risk because most U.S. workers don't have enough time or confidence in co-workers to drive rapid innovation.

Note to CIOs: It’s time to change the network

Note to CIOs: It’s time to change the network

VMware book gives CIOs a look at how to transform their network to be optimized for the cloud.

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