Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

Melanie Kalmar, Chief Digital and Information Officer, Dow
Steve Bugajski, CIO, U.S. Steel

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ADM takes process-oriented approach to IT modernization

Food ingredients supplier Archer Daniels Midland is consolidating IT systems as part of a transformation that includes standardizing many of its business processes worldwide.

Diane Schwarz, CIO, Johnson Controls

How Johnson Controls is going ‘digital to the core’

As the multinational conglomerate transforms to bring cutting-edge digital products and services to customers, CIO Diane Schwarz ensures that it is digital on the inside as well.

Electronic Health Records [EHR] / digital medical data / tablet, x-rays, healthcare, doctors

Why Big Tech can't crack healthcare

Technologists cannot disrupt healthcare without a complete understanding of the operating model. Co-creation is the best path forward.

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10 impediments to IT innovation

From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.

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7 hot digital transformation trends — and 3 going cold

The pandemic has seen organizations doubling down on true transformation. Here’s how digital initiatives are reshaping technology strategies and revolutionizing how work gets done.

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Carhartt ups its sales prospects with AI

The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace.

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8 tips for improving customer experience

CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.

CIO Digital Magazine   >    Fall 2021   [cover]

Fall 2021: Digital’s tipping point

Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.

digital twin

Digital twins: 4 success stories

These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.

Jack Daniel's barrelhouse

Brown-Forman ‘digital shelf’ provides top-flight e-commerce

Amid pandemic shutdowns, the Jack Daniels purveyor doubled down on digital asset management to sell its spirits online, earning CIO Tim Nall a seat at the executive table.

service / satisfaction

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.

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Pfizer drives digital operations overhaul

With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.

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7 skills of successful digital leaders

Effective digital transformation requires strong leadership. Here’s how to helm your company’s digital journey through considerable organizational change.

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4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.

Roshan Navagamuwa, CIO, CVS Health

CVS Health puts customers at the center in product management shift

CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world’s leading health solutions company.

Papa John's mobile app

Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.

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video

IDC: IT demand reshaped in digital resilience shift

Join us as we reveal IDC’s outlook for overall IT demand and how it’s being shaped by companies shifting from a singular focus on digital transformation to digital resilience. We’ll look at the role technology will play as...

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The new age of business ‘creators’

How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development

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