Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

Jon Allen, CIO, Baylor University

Baylor goes back to basics to build ERP for the future

To support its ambition to become a top-tier research institution, Baylor University overhauled its ERP systems, a process that required getting back to the fundamentals of business-IT collaboration.

Ken Collins, executive director of portfolio management, Zions Bancorporation

Zions’ digital PPP loan app pays off for pandemic-racked small businesses

Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.

healthcare technology / medical data

AI in healthcare: The tech is here, the users are not

The biggest challenges for AI-enabled care are delivering real-time insights into the clinical workflow and gaining acceptance from caregivers as well as patients. Innovative solutions continue to emerge.

A light bulb with gears and a network of sparks that form the shape of a virtual brain.

Innovation vs. operations: A critical balancing act IT must master

The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.

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5 lessons BofA’s tech chief learned from the pandemic

Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.

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Signet adds virtual facet to jewelry sales in pandemic play

Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.

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The new IT skills mandate for digital success

New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.

Carol Juel, CIO, Synchrony

Synchrony banks on pandemic shift to boost business agility

CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.

virtual brain / digital mind / artificial intelligence / machine learning / neural network

Domino’s orders up MLOps to speed up data science delivery

The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.

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Slack on Slack: A product-based approach to automating operations

Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.

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Customer loyalty is up for grabs; retention is now mission-critical

By focusing on the customer POV, CIOs can make digital transformation more visible and measurable within a business context.

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CIO change agents: The art of the IT turnaround

CIOs from ecommerce, insurance, and automotive sectors discuss how they changed their IT cultures to pave the way for digital transformations.

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DC Water hunts lost water with analytics

Predictive analytics and AI are helping the District of Columbia’s water authority discover water main and sewer pipe breaks proactively.

A group of business leaders / board members surrounded by question marks.

Why steering committees fail to engage (and 5 ways to hold them accountable)

There are some common reasons why a transformation steering committee may fail to engage—from a lack of motivation to a bias toward inaction, Here's how transformation leaders can overcome those blockers.

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Spring 2021: State of the CIO

The 2021 State of the CIO research confirmed CIOs’ pivotal role this past year, but can they live up to the high bar they’ve established for themselves?

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How Nextdoor’s engineering team jumped into action to help small businesses during COVID-19

How Nextdoor and engineering head Mai Ling developed new services in record time by shifting project roadmaps, brainstorming new ideas, and making tough decisions about what to stop doing.

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Johnson Controls and Microsoft birth ‘digital twin’ for building management

Johnson Controls built its digital twin platform in Microsoft Azure to simulate building management operations.

Faisal Jameel, CTO, NJ Transit

NJ Transit leverages data for bus and rail transformation

NJ Transit CTO Faisal Jameel has launched a data-driven overhaul to transform how the third-largest public transit agency in the US serves its passengers.

Mike Adams, CIO, Brunswick

How Brunswick IT enables digital business

CIO Mike Adams shares how the company has designed its digital and data platforms to put the customer at the center of its products, services, and digital ecosystem, underpinned by enterprise architecture.

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The ‘why’ of digital transformation is the key to unlocking value

Too many leadership teams focus on the ‘how’ or ‘what’ of their digitalization projects – which makes the destination less clear and can lead to negative ROI.

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