IT Leadership

IT Leadership | News, how-tos, features, reviews, and videos

Neda Tabatabaie, vice president of business analytics and technology, San Jose Sharks

San Jose Sharks build fan engagement with analytics

Seeking better insight into its marketing efforts, the NHL hockey team is breaking down data silos between business functions and leveraging data in new ways to maximize fan revenue.

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The new IT skills mandate for digital success

New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.

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Signet adds virtual facet to jewelry sales in pandemic play

Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.

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The dirty secret of data analytics: Culture of honest inquiry required

For far too many organizations, analysis has been corrupted by a culture of tweaking parameters to support desired outcomes. Here’s how to establish an honest path to data-driven decisions.

Carol Juel, CIO, Synchrony

Synchrony banks on pandemic shift to boost business agility

CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.

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Healthcare CIOs fear (and fend off) ransomware threats amid pandemic

Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.

Mike Mead, CIO, CNO Financial Groupmike mead 1200x800

CNO Financial CIO: For real change, let your team define your IT culture

Mike Mead, CIO of CNO Financial, realized that before his organization could step up to deliver everything its changing business needed, he and his team would have to reinvent the culture.

artificial intelligence / machine learning

What is NLP? Natural language processing explained

Natural language processing is a branch of AI that enables computers to understand, process, and generate language just as people do — and its use in business is rapidly growing.

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7 ways CIOs sabotage their own success

The past year has accelerated the need for CIOs to become business leaders. Here’s how many IT chiefs will undercut their ability to step up to the challenges ahead.

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Domino’s orders up MLOps to speed up data science delivery

The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.

Joanna Burkey, CISO, HP

HP CISO seeks to transform cybersecurity

HP CISO Joanna Burkey sees a pivot to business partnership as vital for cybersecurity’s success. Inspiring women to join the sector is essential to this shift.

Agile Project Management

12 project management myths to avoid

Don’t let your projects fall prey to the unnecessary confusion, uncertainty, and harm that can result from these all-too-commonly held project management misconceptions.

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Leading future-ready organizations

Agile development is key to effective transformation. Here's how to break through the barriers and achieve your Agile aspirations.

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Slack on Slack: A product-based approach to automating operations

Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.

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IT leaders re-evaluate skillsets for the long haul

CIOs are meeting talent shortages and transforming tech agendas head on by assessing staff skills and developing roadmaps for obtaining the know-how necessary for long-term success.

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7 IT hiring trends for 2021

COVID-19 sparked immediate change in the technology industry — and businesses have overhauled how they recruit, hire, and retain IT talent as a result.

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Customer loyalty is up for grabs; retention is now mission-critical

By focusing on the customer POV, CIOs can make digital transformation more visible and measurable within a business context.

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How COVID contingency best practices can help save the planet

The shift to a hybrid workforce has had a positive impact not just on productivity and work/life balance, but on the environment and global climate change. Let's keep it that way.

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Northwestern Mutual CIO takes incremental approach to IT innovation

The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end.

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What is a PEST analysis? Preparing your business for external impacts

Conducting a PEST analysis can help your business determine the critical and most influential political, economic, social, and technological factors that will impact your business.

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