Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Big Data, Cloud and Mobile.

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Delivering the Digital Workplace: Engage your Workforce & Deliver an Outstanding Customer Experience

In Delivering the Digital Workplace, we look beyond the technology to explore the human aspect of the digital workplace.

eBook | Presented by Numerify

Visibility to Drive Digital Transformation

What exactly is a System of Intelligence for IT? Powered by Machine Learning algorithms, built on modern big-data platforms, and leveraging data from all IT systems, a System of Intelligence delivers the insights needed to drive innovation and efficiencies across an organization.

eBook | Presented by Databricks

Unified Analytics for Dummies

Data is at the core of how these modern enterprises are unlocking the potential of AI to change their business. The challenge most enterprises face is how to succeed with both their data and AI. How can the gap between data engineering and data science be bridged and what impact can that have on an organization’s ability to succeed with AI? That is the major question addressed in this book.

Why customer service needs artificial intelligence

Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers

eBook | Presented by Tableau Software

6 Myths of Moving from Traditional to Modern BI

It's no myth or mystery that digital transformation has created massive influx of information; data is everywhere, all the time, and it's not slowing down. Today's analytics platforms not only help organizations get more value from their data, but empower more people to visually explore data and share their insights. In this eBook, we'll explore common myths and misconceptions about moving from traditional to modern BI.

Miscellaneous | Presented by Optimal IDM

Clonned Today

Today's enterprises need a faster way to get to business insights. That means broader access to high-value analytics data to supporta wide array of use cases. Moving data repositories to the cloud is a natural step.

White Paper | Presented by Google

Building Customer Service Virtual Agents in a Data-driven Way

Today, deploying an AI-powered customer service virtual agent in the contact center is a visionary and viable way to augment human agents (and reduce costs) by providing personalized, non-queued service 24/7. However, the status-quo approach to designing such solutions is slow, based on guesswork, and captures only a small portion of potential value. Download this white paper to learn about why your solution might be failing and how to you can upgrade your current AI-powered customer service.

Miscellaneous | Presented by Moogsoft

How IT Can Fast Track Digital Services for Customers

Connected, autonomous, shared, and electric — each of these technologies has the power to turn the automotive industry upside down. Watch this session to learn how Daimler’s AIOps-powered IT departments are becoming enablers for the company’s always-on “intelligent services” that connect drivers with their vehicles, while maintaining high expectations on availability and scalability.

Case Study | Presented by Kepner Tregoe

Global Bank reduces priority 1 incidents by 50% in year one, and an additional 20% in year two

The managing director and global head of problem management at a global financial institution, and formerly in the same position at Deutsche Bank, was struggling to improve problem management in vastly different IT infrastructures.

1,600 Users Rate Domo #1 in Business Intelligence

The G2 Crowd aggregates independent and authenticated user reviews to help buyers make informed purchasing decisions. This platform uses more than 150,000 user reviews to highlight the voice of the customer and brings transparency to B2B buying. See why over 1,600 software users gave Domo the highest rating when compared against 8 leading competitive solutions.

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