What’s the Role of Customer Inertia Versus Cutting A Deal In the Services Sector?

The COVID-19 epidemic has caused ripples in most industries and consumer behavioural trends worldwide. The move to remote work has changed the way that consumers interact with their service providers and led to the emergence of new trends that are shaping the future of customer relations. This white paper looks at how Covid-19 has impacted and evolved consumer lifestyles, attitudes, and expectations across the services sector and how businesses can adapt to this change.